Banksia Medical Centre

Banksia Medical & Health was established in 1979 by Dr Graham G. Jacobs, in a little house on 47 Dempster St. Esperance and will be relocating to 3/2 James St in Sept/Oct 2022! This relocation project has been in the works since October 2020 and we are excited that it is finally becoming a reality.

The team at BMH feels strongly about providing quality health care, and encouraging safety and preventative health in the community and in local business. As a business we believe in the intrinsic value of all human life. Our Pregnancy Termination and Voluntary Assisted Dying (VAD) Statements are available below:

Dr Jacobs has always encouraged the growth of health professionals in the community and has been involved with training of junior doctors, medical students and nursing students, to ensure that our region might have sufficient quality health services. We often have juniors and students at the practice. Patients are welcome to decline having a student or junior doctor present for their appointment and are asked to inform reception when checking in.


Patient-Centred CareWe are committed to understanding the needs of our patients and working together with them to achieve their health goals.
Genuine CareWe are committed to going the extra mile, providing a positive environment, and working together with other health professionals for the best outcome of our patients.
Premium CareWe are committed to patient confidentiality, diversifying our range of services, and providing accessible health care for all.


Pregnancy Termination & Voluntary Assisted Dying Statement
Banksia Medical believes that all life is precious so we do not participate in pregnancy termination (except where the mothers life is at risk) and we do not participate in the process for requesting Voluntary Assisted Dying.
We maintain a supportive environment for all team members.
We act with integrity and in a responsible manner towards each other.
We operate in a way that ensures the long-term sustainability of the organisation.

Monthly Newsletter

Our Clinical Team

Full-time Male Procedural GP with an extensive background in surgery, obstetrics, & anaesthetics. Dr Jacobs is the founder, principal and owner of Banksia Medical. He performs various surgical procedures in his rooms and at the Esperance Hospital Theatre.

Dr Aidan Hendry MD Advanced Dip. Obstetrics
ACRRM GP Registrar and Advanced DRANZCOG for pregnancy management and deliveries

Dr Reuben Chan MBBS SCHP Advanced Dip. Obstetrics
ACRRM GP Registrar and Advanced DRANZCOG for pregnancy management and deliveries

Magdalene Sng
Part-time Psychologist

Nicholas Crane
Part-time Exercise Physiologist

Danica Burnett
Part-time Registered Nutritionist

Clare Rigney
Registered Nurse and AOD Screening Officer

Billie Andrews
Enrolled Nurse and AOD Screening Officer

Robina Jenkinson
Registered Nurse

Madeline Harland
Enrolled Nurse

Karla Jones
Medical Assistant and AOD Screening Officer

Our Administration Team

Deborah McLernon
Practice Manager. Dip. Business Leadership & Management. AOD Screening Officer.

Felicity Jones
Medical Receptionist

Heidi Stanley
Medical Receptionist

Bianca Kennedy
Medical Receptionist

Hailee Pitchers
Medical Receptionist

Frequently Asked Questions

Do I have a choice in which Doctor I see?

Each patient is free to choose which Doctor they would like to see for their health care. Please let us know which doctor you would prefer to see and we will make every effort to accommodate your wishes.

Sometimes a Doctor may choose to close their books, if they feel their list of patients has reached its capacity.

What happens if my doctor is absent?

We will always endeavour to make sure there is a doctor available to look after your needs. Should you be unable to see your regular GP, please note that all of our Doctors have equal access to your medical records and notes.

Can I get my results over the phone?

Our staff are able to give most results over the phone, with the Doctor’s permission, however your Doctor may ask you to come in for a consult to discuss certain results; especially if there are follow-up actions needed.

Results that have not first been checked by a Doctor cannot be given.

How do I get a medical (sick) certificate?

Medical certificates can be provided by your GP during or following a consultation.

It is illegal for a Doctor to backdate a medical certificate, however they may be able to support your reason for previous time off work/study if the nature of your injury/illness suggests so. Please try to present early in your illness should you require a certificate.

How do I request a new referral?

Referrals generally last for 1 year, and our Doctors will require a consult with you should a new referral be needed. A lot can happen in 1 year, so it is extremely important that the information on your referral is up-to-date.

I had an injury whilst working, what should I do?

Any injury sustained during work should be treated as a Worker’s Compensation Claim. An initial visit should be booked as a long consult, as there is a bit of paperwork your Doctor will need to organise with you.

You will be asked to sign a Worker’s Comp agreement form at reception, and will be offered a free “Guide for Employees” handbook. This guide has important information about your rights and how the Worker’s Compensation process works.

What happens if I have to be admitted to the Esperance Hospital?

Banksia Medical & Health looks after Banksia patients as much as possible, however there may be the odd occasion where our Doctors are unable to treat you personally. In these uncommon circumstances you will be looked after by the Doctor on call at the Hospital.

Who owns my medical records?

The records are the notes the doctor makes to assist themselves or other doctors at the surgery.

Medical records are the property of the doctor or practice attended, but you have a right to the information contained in the records. Therefore although they do not belong to the patient, you are entitled to access the contents. This is backed by Commonwealth Privacy Legislation.

By your attendance to see the doctor, you have implicitly given him or her permission to take notes about the consultation.

How do I get my previous medical records to Banksia Medical Centre?

Our friendly reception team will help you fill out a Request form, which will be sent to your previous GP.

Please note that all family members over 18yo will need to sign this form, and that your previous GP may charge a fee for sending copies of your medical records.

How do I transfer my Banksia records to a new surgery?

A Request form will need to be filled out and signed at your new surgery, which will then be sent to us for processing.

In accordance with our transfer procedure, a health summary will be sent free of charge, as soon as we receive your request. We will then attempt to reach you by post or by phone to inform you of the fees should you wish to transfer a copy of your complete medical records.

Is it normal to pay a fee for transferring Medical Records?

Some Medical Centres may charge a fee for handling and copying your records which is backed by MDA National, but should reflect only the administrative costs involved.

Banksia does charge a small fee for records.

Fees for transferring medical records have not been common in Esperance until more recently, as there had been little or no choice in who a patient was able to see.